IT Service Desk Analyst

Key Responsibilities: 

• Act as the first point of contact for all IT-related queries and issues. 
• Log and manage IT tickets, keeping customers informed. 
• Provide IT support for Microsoft-based environments, Office 365, and mobile devices. 
• Help set up and troubleshoot workstations and network issues. 
• Manage user accounts and mailboxes in Office 365 and Active Directory. 
• Support remote users and resolve issues using tools like GoToAssist and Microsoft Teams. 
• Maintain the asset database and manage SharePoint for staff and customers. 
• Escalate unresolved issues to the appropriate team 

Essential Criteria

We welcome applications from people of all backgrounds and abilities. Reasonable adjustments can be provided throughout the recruitment process and in the workplace. If you require this advert or application process in a different format, or need any adjustments, please let us know, we’re here to support you

Candidates should be able to:

• Able to securely handle materials and data in line with safety and confidentiality standards, ensuring no breaches or violations.
• Support other Operation departments by completing data entry, scanning, storing and indexing tasks accurately.
• Have basic computer and communication skills to follow instructions, read labels and safety information, and to complete data entry tasks.
• Carry out the core duties of the role safely and effectively, with reasonable adjustments where required
• Manage workload and complete tasks within agreed timescales