Role: Service Delivery Operative / Driver
Location: Stroud - GL6 8GA (Stroud/ Gloucester)
Contract Type: Perm
Hours: 8am till 5pm - Full Time
Salary: £26,520 Per Annum
Join our Service Delivery Operations team, where your primary responsibility is to track, check, and protect customer information at all times.
In this varied role, you'll safely handle and manage customer records, providing high-quality storage, indexing, retrieval, and document management services. You'll be responsible for collecting and delivering customer documents, ensuring all transport activities are carried out professionally, safely, and in full compliance with traffic regulations.
Key Responsibilities:
- The main purpose of the SD Operations Team is to TRACK, CHECK and PROTECT our customer information at all times.
- To carry out safe and careful physical and mechanical handling of customer records and provide a high standard of storage, indexing and retrieval services in accordance with the Operations Procedures Manual.
- To be responsible for the collection and delivery of customer documents as directed by line management and according to Company procedures. Always driving to the highest possible standard and obeying all traffic rules and regulations.
- To record, store and retrieve customer files, boxes and documentation to and from warehouse and customer locations.
- To accurately capture and record data using the appropriate Company processes and systems from the stock coming into the warehouse in accordance with the site KPI’s.
Key Duties:
- Ensure the warehouse and other utilised spaces are clean, tidy and free from hazards.
- Promote the Restore image and brand by wearing a clean, neat, and tidy uniform and PPE as provided.
- Ensure you are compliant with all Company Policies including Health & Safety, Quality, Information Security, Site Security, Environmental and Business Continuity, Disaster Recovery Management Systems and People Policies.
- Report any Health & Safety, Quality, Information Security, Environmental and Business Continuity & Disaster Recovery incidents or near misses to your line Manager immediately.
- Completion of required Health & Safety and compliance training.
- Treat all Company property with care and consideration to prevent accidents.
- Completion of any required internal DBS checks or higher-level security checks where required.
- Ensure that you are working to the Operating Procedures and that any exceptional changes to these procedures are authorised before implemented.
- Role model and demonstrate behaviors aligned to Restore values.
- Provide a high level of customer care and customer service in line with any KPIs and the Restore Customer Promises.
- Collect and deliver customer files and documents as directed and follow daily allocated routes in an effective manner.
- Effectively communicate any delays or changes to your schedule if you are driving.
- Carry out all relevant vehicle / equipment safety checks and maintenance according to the Company procedures and report any vehicle or equipment failures or faults.
- Complete relevant paperwork as required, and follow the processes as documented in the procedures manual, ensuring the highest standards of accuracy and attention to detail.
- Ensure correct use of O’Neil Records Management system.
- Ensure records are picked, handled and stored in the appropriate manner.
- Record incoming boxes, files and documents and store in the correct warehouse location.
- Retrieve customer boxes, files and documents in preparation for dispatch or destruction and place in the correct warehouse location and ensure all movements are accurately recorded.
- Prepare documents and process files, boxes or tapes for storage using the appropriate systems we have in place.
- Ensure all customer information and documents are kept secure and confidential at all times.
- Assist in the scanning of customer data in accordance with the scanning procedures.
- Assist with any daily loading and unloading of all Company delivery vehicles as instructed.
- Ensure you are up to date regarding Company information via the Intranet System, and all internal communication mediums including emails, Manager briefings etc.
- Carry out any other relevant duties as requested by your line manager to ensure effective operational performance.
What We Can Offer You:
- Life assurance
- Annual leave entitlement (starting with 20 – 25 days + bank holidays)
- Contributory pension scheme
- Share save scheme
- Paid volunteer day
- Long service recognition
- Eyecare voucher
- Retail discounts
- Family leave
- Employee assistance programme