Account Manager

Are you passionate about exceptional customer service and thrive in a fast-paced environment? Restore is looking for dedicated individuals to join our team! We are looking for a highly motivated Account Manager to help manage a portfolio of accounts, resolving customer queries and identifying opportunities to ensure maximum potential revenue across the Restore PLC portfolio.

Although working on a shared portfolio, you will take ownership and accountability for queries assigned. You will be the first escalation point for customers, helping to manage a large but shared list of accounts in close partnership with the National Account Manager, Service Delivery and Regional Customer Care Teams.

Responsibilities:

• Manage a portfolio of key customer accounts and build strong long term relationships
• Take ownership of customer requests from initial contact through to resolution
• Ensure contractual service level (SLAs) and key performance indicators (KPIs) are consistently achieved
• Conduct regular customer reviews, providing updates and performance reporting, recommending improvements
• Deal with customer enquiries in a timely and effective manner
• Accurately report key information to line manager
• Co-ordinate in resolution plans across Restore departments

What we are looking for:

• Experience in resolving customer queries through effective investigation, ownership and problem-solving.
• Strong attention to detail, with the ability to manage queries accurately from initial contact through to resolution.
• The ability to work collaboratively with internal departments to resolve customer issues and support positive outcomes.
• A customer-focused approach, with experience of supporting account retention and building effective customer relationships.
• Confidence in maintaining accurate customer and account information within a CRM system.
• Able to communicate with both internal and external customers (Essential)
• Able to sit at computers for pro-longed periods of time (Essential)
• Strong organisational skills, with the ability to manage multiple priorities and support business projects when required (Essential)
• Able to securely handle materials and data in line with safety and confidentiality standards, ensuring no breaches or violations (Essential)
• Able to effectively use CRM Systems and Microsoft Packages such as Word, Excel and Outlook (Essential)
• Driving Licence would be beneficial due to the logistics of the site however it is not essential