IMS Account Manager

Account Manager 

Business Unit: Restore Records Management

Location: Durham, DH6 5NP

Contract Type: Permanent - Full Time

Hours: 40 - Monday - Friday, 8.30am - 5pm

Salary: £26,500

This position requires collaboration with the Service Delivery, Regional Customer Care Teams, and National Account Managers, making you the first escalation point for customers while managing a large shared list of accounts.

• Protect and retain client accounts to maintain strong customer relationships.
• Ensure key performance indicators (KPIs) are consistently met.
• Respond to customer inquiries promptly and effectively.
• Accurately report critical information to your line manager.
• Coordinate resolution plans across various Restore departments.
• Skills and Experience Required:
• To excel in this role, you should demonstrate the following:
• Exceptional customer-facing skills, including via phone, Teams, and email.
• Strong problem-solving abilities to address and resolve customer queries efficiently.
• Keen attention to detail, with experience in collaborating across departments to resolve issues. Knowledge of Restore operations and the O’Neil system is advantageous.
• Ability to secure new contracts for existing clients as needed.
• Proficiency in identifying new storage and project opportunities and working with internal teams to win new business.
• Strong cross-selling skills to introduce and promote Restore group services.
• CRM management experience, ensuring account details are accurate and up-to-date.
• Ability to provide accurate reports and relevant information to your line manager.
• A proactive approach to undertaking additional projects as instructed by the business.

What We Offer:

• Opportunity to work within a dynamic and supportive team.
• Potential for career growth and development.
• Access to a broad range of services and resources within the Restore PLC group.
• If you are passionate about account management, have a customer-focused mindset, and thrive in a collaborative environment, we would love to hear from you. Apply today to join a team dedicated to excellence and innovation.
• Life assurance scheme
• Employee Assistance programme
• Annual leave entitlement 
• Pension %
• High street discount programme