First Line Support Technician

About Restore Technology
Restore Technology is a leading provider of secure IT lifecycle services, helping organisations manage, protect, and maximise the value of their technology assets. With a strong focus on security, sustainability, and customer service, we support businesses across the UK with innovative and reliable IT solutions.

About the role
We are looking for a proactive and customer-focused IT First Line Support Technician to join our team based at Cardington, Bedfordshire. As the first point of contact for IT support, you will play a vital role in keeping our systems and colleagues working effectively. You will provide high-quality technical assistance, resolve issues efficiently, and contribute to the smooth day-to-day operation of our IT function across multiple locations.

Duties & Responsibilities

• Provide first line technical support via phone, email, and ticketing systems
• Diagnose and resolve hardware, software, and basic network issues
• Set up and configure workstations, printers, and IT equipment
• Create and manage user accounts, passwords, and access permissions
• Install, update, and support business applications and systems
• Maintain accurate records of incidents, solutions, and IT assets
• Escalate complex or unresolved issues to senior support or external providers
• Support colleagues across multiple sites and occasional depot visits

About you:

• Proven experience in an IT support role or strong technical foundation
• Good knowledge of Windows operating systems and basic networking
• Excellent communication skills with a customer-focused approach
• Strong organisational skills with the ability to prioritise workloads
• Full UK driving licence and willingness to travel when required