Role: Credit Controller
Location: Rainham (RM13 9YB)
Contract Type: Permanent, full time
Hours: 37.5 Monday - Friday - Hybrid 2 days, once successful probation achieved
Salary: £35,000 per annum
We are looking for an experienced Credit Controller to join our team. This is a fantastic opportunity to become part of a vibrant and dynamic team in a challenging yet rewarding role.
The successful candidate will play a key role in maximising cash flow by proactively managing and maintaining a portfolio of approximately 350 - 400 live public sector accounts. You will liaise with both internal departments and external customers to minimise the risk of bad debt, identify and resolve issues delaying payment, and ensure outstanding debts are collected efficiently. Working towards and achieving monthly targets set by management will be a key measure of success in this role.
This position is imperative to the ongoing consolidation of the business and the strength of its financial operations. It requires someone who is professional yet approachable, resilient when dealing with senior stakeholders, and driven to deliver results.
This role would suit an experienced Credit Controller looking for progression within a people-focused company, who can hit the ground running in a complex, large organisation with ambitious growth plans.
Key Duties:
Systems: Sage 200, Credit Hound, O’Neil’s, RS Invoicing, Microsoft Word, Excel 2010, Microsoft Teams, SharePoint (however full training will be provided)
- Responsible for between 350 - 400 local authorities, central government and health services accounts
- Maintaining individual debtor’s ledger
- Working closely with customers to resolve purchase order/portal difficulties
- Chasing outstanding debtors by telephone, email and letters.
- Adding all notes to customer accounts on Credit Hound
- Provide copy Invoices and statements as required
- Working closely with internal departments and sales managers.
- Dealing with and resolving customer account queries
- Daily, weekly meetings with internal teams
- Administering credit card payments
- Credit risk analysis and credit checks via Credit Safe
- Individual monthly/yearly targets
- Completing monthly comprehensive cash forecasts analysis
- Escalating to management all overdue debt if not paid withing the agreed payment terms continually
Essential Criteria
- Proficient skills in Microsoft Excel
- Work on their own initiative and part of a team
- Work with customers and relevant departments to obtain timely cash collections.
- Remain calm under pressure.
- Good numeracy skills
Responsibilities:
- Responsible for chasing all public sector debt
- To reduce aged debt to 5% or less for all invoices outstanding between 90 and 120 days
- To provide and achieve monthly cash flow forecasting
- To maintain a strict 40-day debtor days (or Days Sales Outstanding)
About You
- Background in conducting credit control duties in a B2B environment
- Ability to communicate with clients effectively, and resolve any issues
- Able to show business and commercial intelligence when working with clients
- Natural problem solver
- Team player with a positive outlook, also able to work independently
What We Offer You:
- Life assurance
- Annual leave entitlement (25 days + bank holidays)
- Contributory pension scheme
- Share save scheme
- Paid volunteer day
- Long service recognition
- Eyecare voucher
- Retail discounts
- Family leave
- Employee assistance programme