Role: Team Leader
Location: Kidderminster
Contract Type: Full time, Permanent
Hours: Monday - Friday 6:00am - 2:00pm
Salary: £28,216.50 Per Annum
Are you an experienced Team Leader looking for a new challenge? Restore Digital is offering an exciting opportunity for a proactive individual to join our team.
As a Team Leader at Restore Digital, you will play a crucial role in overseeing the day-to-day operations of our production team. Your responsibilities will include ensuring compliance with Restore Digital's policies, maintaining high standards of service delivery, and collaborating effectively with other departments to meet strict SLAs.
Responsibilities:
- Support the line manager in coordinating and implementing daily activities within the department
- Provide leadership and guidance to the team, fostering a collaborative environment and leading by example
- Assume responsibility in the absence of the line manager, assigning tasks and ensuring the team operates efficiently
- Act as the primary point of contact for the team, addressing enquiries and managing conflicting priorities
- Coach, advise, and motivate team members to achieve personal and professional excellence aligned with business goals
- Enforce Restore Digital's policies, procedures, and health and safety guidelines, ensuring team compliance
- Monitor team performance against objectives, escalate concerns, and identify training needs to enhance efficiency
- Provide daily metrics and reports to line management
What we are looking for:
- Ability to effectively resolve problems and make informed decisions
- Demonstrated experience in team leadership, ideally in a fast-paced environment
- Strong motivational and coaching skills with a proven track record of team development
- Previous experience in managing and leading teams to achieve operational targets
- Excellent communication skills, capable of handling customer complaints courteously and effectively (Essential)
- Familiarity with working in a dynamic, deadline-driven setting (Essential)
- A willingness to support other operational teams by completing data entry, scanning, storing and indexing tasks accurately. (Essential)
- Someone who has basic Computer and communication skills to follow instructions, read labels and safety information, and to complete data entry tasks (Essential)
- A positive team player who can also work independently, follow processes and take responsibility for their work (Essential)
Why Join Us?
Join a business that values long-term customer relationships and gives you the autonomy to manage, develop and grow a portfolio of key accounts. You'll work with a supportive team, make a tangible impact on customer success, and play an important role in driving the continued growth of our business.