Operations Administrator

Role: Operations Administrator
Location: Coventry (CV2 2SZ)
Salary: £27,005.14 Per Annum
Hours a week: 40 hours a week
Days of work: Monday to Friday
Contract type: Permanent

Why join Restore?

• Annual Leave - 23 days, rising a day after 4 and 5 years’ service + bank holidays
• Enhanced Maternity and Paternity Pay
• Enhanced Sick Pay
• Apprenticeship Opportunities
• Life Assurance – 2 x basic annual salary
• Access to Stream - Stream is a financial wellbeing app that allows you to track your earnings in real time and access a percentage of your pay as soon as you’ve earned it!

Plus, a range of additional employee benefits and career development opportunities

Key Responsibilities:

• Work as a member of the depot team, undertaking delegated tasks and responsibilities in line with service needs and operational requirements
•  Liaise swiftly and effectively with other staff members and customers to meet customer requirements
•  Input incoming orders and contracts into the relevant computer system
•  Complete company paperwork accurately and promptly in line with company procedures and process route clear-downs efficiently
•  Build effective and close working relationships with the Sales, Transport, and Warehouse teams
•  Ensure proactive communication with SCOs throughout the working day
•  Respond promptly to email and phone requests 

About You:

• Good communication skills, both written and verbal (Essential)
• Excellent telephone manner (Essential)
• Ability to apply the principles of customer care
•  Highly competent in standard software packages and willing to learn new ones
•  Ability to prioritise your own workload (Essential)
• Ability to maintain confidentiality and discretion at all times (Essential)
• Previous experience in a fast-paced, customer-focused environment
•  Ability to work under pressure, showing flexibility when required (Essential)