Role: 2nd Line Support Technician
Location: Manchester - M27 8UJ
Contract Type: Permanent
Hours: 9.30AM - 5:30PM
Salary: £28,000 - £35,000 Per Annum DOE
Are you a problem-solver who thrives in fast-paced environments? As an IT Service Desk Analyst 2nd Line, you'll be the hero behind the scenes, tackling complex technical challenges across systems, networks, and software. Your mission is to keep things running smoothly and make sure disruptions are minimized, escalating urgent issues when necessary. Join us and be part of a team that's all about finding solutions and improving IT operations.
🚀 Ready to Take Your IT Skills to the Next Level?
If you're proactive, love cracking tough tech problems, and want to make an impact in a dynamic IT environment, we want to hear from YOU!
We're looking for a talented IT Service Desk Technician to join our innovative team. In this exciting role, you will be the go-to expert for all IT-related issues and requests, providing top-notch support to both internal and external customers. You'll track and resolve problems using our advanced IT Service Management (ITSM) tool, ensuring every issue is handled efficiently and effectively.
Responsibilities:
🔧 IT Support for Microsoft Systems, Office 365, and Mobile Devices
Become the expert who supports Microsoft systems and mobile devices, keeping everything running smoothly for our users.
📝 Log & Manage Service Tickets with Precision
Master the ITSM tool to track every issue and make sure nothing slips through the cracks.
🌐 Troubleshoot Network Issues and Workstation Setups
Solve Wi-Fi or workstation setup problems, and ensure all devices are connected and working seamlessly.
🔑 Manage User Accounts & Permissions in Active Directory
Take control of user accounts, ensuring permissions are set correctly for a smooth user experience.
💼 Support Office 365, Exchange, and SharePoint
Keep these critical tools running at their best, ensuring users stay productive.
⚡ Escalate Complex Issues When Needed
Identify problems that need a higher level of expertise and escalate them quickly to the right teams.
About You:
✅ Previous Experience in a Similar Role
You've got the experience to handle the challenges that come your way and aren't afraid of diving into complex problems.
💪 Positive, Self-Motivated, and Ready to Learn
You approach challenges with a can-do attitude and always look for ways to improve and grow.
🖥️ Strong Knowledge of Active Directory & Exchange
You're well-versed in these essential tools and can use them with ease.
🔌 Experience Troubleshooting Networks & Workstations
You can quickly diagnose and fix network and workstation issues like a pro.
🛠️ Familiarity with ITSM Tools & Excellent Customer Service Skills
You're comfortable using ITSM tools and excel at communicating with customers in a way that builds trust and satisfaction.
📅 Great Communication & Time Management Skills
You can prioritize tasks, keep things organized, and clearly communicate with users and team members.
What Restore Offers You:
✨ Annual Leave – Time to relax and recharge.
💰 Competitive Salary – Your hard work will be rewarded.
🛡️ Life Assurance Scheme – Because your well-being matters.
💚 Health & Wellbeing Scheme – We care about you, inside and out.