Service Delivery Supervisor G2
Coventry - CV2 2SZ
Hours: 8am - 5pm (Monday to Friday)
Salary: £31,811.50 Per Annum
Are you an organised, efficient, and driven professional eager to take charge of a vibrant team in a fast-paced environment? We have an exhilarating opportunity for a Supervisor to join our talented team and support our production department’s daily operations. This role focuses on our scanning department, where you will oversee the preparation, scanning, and quality control of our digital services. Knowledge of Kodak Capture Pro software would be an additional asset. Join us and be part of something exciting!
As a Supervisor, you will play a crucial role in orchestrating our daily production activities. You’ll be at the helm, ensuring systems like O'Neil operate seamlessly to meet our SLA targets, while also overseeing quality and cost control measures. Your responsibilities will include inspiring and motivating staff, effectively managing resources, and maintaining equipment to the highest standards. You will also ensure strict adherence to company policies, tackle administrative tasks, troubleshoot issues as they arise, and consistently meet our customers' needs.
Responsibilities:
Coordinate and organize daily production activities, ensuring a smooth workflow.
Monitor systems such as O'Neil to ensure work is flowing effectively and SLA targets are met.
Oversee production to maintain high-quality output while minimizing costs.
Allocate duties to Team Leaders motivate staff, and monitor performance.
Ensure all company guidelines, policies, and procedures are adhered to by all team members.
Manage resources efficiently and arrange for the repair and servicing of equipment when necessary.
Maintain a clean and productive work environment.
Handle administrative duties and production monitoring, ensuring all customer needs are met.
Address and resolve any production or personnel issues professionally, escalating where necessary.