Role: Operations Manager
Location: South Kirkby, WF9
Salary: £38,646
Contract type: Full time, Permanent
At Restore Datashred, we specialize in secure document destruction and waste management solutions. With a commitment to environmental sustainability and client confidentiality, we deliver comprehensive services that ensure the safe disposal and recycling of sensitive materials across various industries.
As our Operations Manager, you'll play a pivotal role in overseeing the day-to-day operations of our depot in South Kirkby. You'll ensure strict adherence to company procedures, maintaining efficiency, safety, and top-notch service delivery. Your leadership will be instrumental in driving operational excellence and maintaining high standards of customer satisfaction.
Duties & Responsibilities:
• Ensure timely and professional service delivery to meet contractual obligations
• Manage depot operations to optimize costs while upholding service quality
• Maintain and improve service levels through effective team management
• Investigate and resolve customer complaints promptly to prevent recurrence.
• Report operational issues and customer feedback to the Depot Manager
• Review and refine service delivery strategies for efficiency and cost-effectiveness
• Ensure accurate and timely reporting to customers and management
• Plan and schedule workload and manpower to achieve targets cost-effectively
About you:
• Proven experience in operational management within logistics or waste management
• Strong leadership skills with the ability to motivate and develop teams
• Thorough understanding of health & safety regulations and compliance
• Excellent communication skills, both verbal and written
• Financial acumen and the ability to manage budgets effectively
Essentials:
• Proven experience in managing operations within a logistics, waste management, or similar fast-paced environment
• Demonstrable leadership and motivational skills, with experience leading diverse teams
• In-depth knowledge of logistics and waste management regulations, including health & safety and compliance requirements
• Strong communication and interpersonal skills, with the ability to influence at all levels
• A track record of delivering results under pressure, meeting KPIs and service standards consistently
Some of our benefits include:
• Annual Leave – 25 days + bank holidays
• Life Assurance – 2x basic annual salary
• Bereavement Counselling – Support during difficult times
• Free Onsite Parking
• Employee Assistance Programme (EAP) – Confidential counselling via Health Assured
• Eye Care Support – Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40)