Service Delivery Operative

Are you looking for a hands-on role where your work really makes a difference?

We’re seeking a motivated Service Delivery Operative to join our growing warehouse team. This is a great opportunity for someone looking to gain experience within a large organisation, with opportunities to develop skills and take on additional responsibilities.

Our warehouse team plays a vital role in maintaining the highest standards of data security, ensuring the safe handling, storage, and destruction of sensitive documents. You’ll be a key part of keeping our operations running smoothly while helping to protect our customers’ information.

Key Responsibilities:

• Accurately track, handle, and protect customer information through careful indexing and record management
• Pick and prepare a high volume of records per shift, in line with operational demands. This may involve moving up to nine boxes weighing up to 15kg each for a single pick
• Record, store, and retrieve incoming boxes, files, and documents within designated warehouse locations.
• Prepare customer records for dispatch or secure destruction, ensuring all movements are accurately logged.
• Complete and maintain accurate paperwork in line with documented procedures.
• Use the O’Neil Records Management system to manage records efficiently.

About You:

• Highly organised with the ability to meet deadlines in a fast-paced environment.
• Strong attention to detail and a high level of accuracy.
• Confident verbal and written communication skills.
• A reliable team player with good interpersonal skills and basic IT knowledge.
• Knowledge of the O’Neil system is desirable.
• Previous warehouse experience is advantageous but not essential.
• This role involves physical activity and manual handling, so you should be comfortable with lifting and moving boxes as part of your daily duties.

What We Can Offer You:

• Life assurance
• Annual leave entitlement (starting with 20 – 25 days + bank holidays)
• Contributory pension scheme
• Share save scheme
• Paid volunteer day
• Long service recognition
• Eyecare voucher
• Retail discounts
• Family leave
• Employee assistance programme