Operations Administrator

About the role:

Key Responsibilities:

• Coordinate daily depot operations, routes, and service activity
• Manage customer enquiries, requests, and issues professionally and promptly
• Plan and optimise daily driver routes with depot management
• Allocate workloads to drivers and maintain clear communication throughout the day
• Support drivers in real time, helping resolve issues and ensuring work is completed
• Process operational data including purchase orders, contracts, route updates, and amendments
• Identify and correct discrepancies in paperwork, service delivery, or system data
• Assist with daily driver debriefs and maintain accurate records
• Produce and manage operational and compliance documentation
• Support fleet admin including defect reports, tachographs, and fuel receipts
• Handle depot administrative tasks such as parking fines, system clear‑downs, and record keeping
• Work with management on improving route efficiency, customer satisfaction, and operational performance
• Respond to ad‑hoc operational challenges using initiative and problem‑solving skills

About You:

• Strong written and verbal communication skills
• Excellent telephone manner
• Customer‑focused with strong organisational skills
• Confident using standard software packages and willing to learn new systems
• Able to prioritise workload and work under pressure
• Discreet, reliable, and detail‑focused
• Experience in a fast‑paced, customer‑focused environment
• A proactive problem‑solver who works well independently