Customer Engagement Executive
Salary: £28,000
Contract type: Permanent
Hours a week: 37.5
Location: Croydon, CR2 6PL
We are seeking a dedicated Client Engagement Executive to serve as the primary point of contact throughout our customers' journeys. In this role, you will understand the customers' needs and work to enhance their overall experience.
Key Responsibilities:
- Maintain excellent customer service and communication standards at all times
- Resolve any issues and complaints from clients using intuition and problem-solving skills
- Maximise sales opportunities by upselling products and services to customers
- Consistently work to company and legal standards when processing documentation
- Handle all administrative enquiries professionally and promptly, ensuring all documentation is accurately checked before processing
About You:
- Excellent active listening skills
- Ability to work collaboratively and share best practices
- Enthusiastic, self-motivated, with a positive “can do” attitude
- Excellent organisational skills with the ability to prioritise workload
- Flexible and adaptable to change
- Customer-centric, able to create a great customer experience and build rapport with customers
Some of our benefits include:
- Life Assurance – 2x basic annual salary
- Bereavement Counselling – Support during difficult times
- Free Onsite Parking
- Employee Assistance Programme (EAP) – Confidential counselling via Health Assured
- Eye Care Support – Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40)
If you are a proactive individual with a passion for customer service and a keen eye for detail, we would love to hear from you. Join us at Restore Harrow Green and contribute to our mission of delivering exceptional business relocation services while making a positive impact on the environment and our communities.