Client Engagement Executive

Posted on 04/03/2025

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Croydon
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Customer Services
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28000.00
Permanent
Operations Support
Harrow Green

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Client Engagement Executive

About The Role
Customer Engagement Executive
Salary: £28,000
Contract type: Permanent
Hours a week: 37.5
Location: Croydon, CR2 6PL

We are seeking a dedicated Client Engagement Executive to serve as the primary point of contact throughout our customers' journeys. In this role, you will understand the customers' needs and work to enhance their overall experience.

Key Responsibilities:

Maintain excellent customer service and communication standards at all times

Resolve any issues and complaints from clients using intuition and problem-solving skills

Maximise sales opportunities by upselling products and services to customers

Consistently work to company and legal standards when processing documentation

Handle all administrative enquiries professionally and promptly, ensuring all documentation is accurately checked before processing

About You:

Excellent active listening skills

Ability to work collaboratively and share best practices

Enthusiastic, self-motivated, with a positive “can do” attitude

Excellent organisational skills with the ability to prioritise workload

Flexible and adaptable to change

Customer-centric, able to create a great customer experience and build rapport with customers

Some of our benefits include:

Life Assurance – 2x basic annual salary

Bereavement Counselling – Support during difficult times

Free Onsite Parking

Employee Assistance Programme (EAP) – Confidential counselling via Health Assured

Eye Care Support – Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40)

If you are a proactive individual with a passion for customer service and a keen eye for detail, we would love to hear from you. Join us at Restore Harrow Green and contribute to our mission of delivering exceptional business relocation services while making a positive impact on the environment and our communities.
About You
About Us
Restore Commitment to Disability Confidence

We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.