Client Engagement Executive

Customer Engagement Executive
Salary: £28,000
Contract type: Permanent
Hours a week: 37.5
Location: Croydon, CR2 6PL

• Maintain excellent customer service and communication standards at all times 

• Resolve any issues and complaints from clients using intuition and problem-solving skills 
• Maximise sales opportunities by upselling products and services to customers 
• Consistently work to company and legal standards when processing documentation 
• Handle all administrative enquiries professionally and promptly, ensuring all documentation is accurately checked before processing 

• Excellent active listening skills 
• Ability to work collaboratively and share best practices 
• Enthusiastic, self-motivated, with a positive “can do” attitude 
• Excellent organisational skills with the ability to prioritise workload 
• Flexible and adaptable to change 
• Customer-centric, able to create a great customer experience and build rapport with customers

• Life Assurance – 2x basic annual salary
• Bereavement Counselling – Support during difficult times
• Free Onsite Parking
• Employee Assistance Programme (EAP) – Confidential counselling via Health Assured
• Eye Care Support – Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40)