Account Director

Account Director
Location: Silvertown, E16 2BZ - Nationwide travel required
Salary: £70,000 per annum + commission and car allowance
Hours: Monday - Friday, 37.5 hours per week
Contract Type: Permanent, Full Time

• Develop and lead strategic account plans for Restore’s top 20 national customers, identifying opportunities for value creation and greater influence
  
• Serve as the executive point of contact for strategic clients, building trusted long-term partnerships and delivering a consistently high-value experience
  
• Champion cross-functional alignment, working across departments to ensure a cohesive, customer-centric service delivery
  
• Define and deliver a robust value realisation strategy, demonstrating measurable outcomes and ROI to our clients
  
• Partner with Account Managers to coach, support, and uncover deeper client needs, enhancing commercial outcomes and solution relevance
  
• Drive account growth by identifying white space opportunities, innovation roadmaps, and unmet needs across strategic customers
  
• Act as a customer advocate internally, balancing strategic client priorities with Restore’s commercial objectives
  
• Provide insight into account health, opportunity risk, and growth potential through regular reporting to the Commercial Director and Executive Team
  
• Collaborate with Marketing and ESG teams to position Restore’s values, impact, and purpose as key differentiators in strategic engagement
  
• UK-wide travel will be required in line with account engagement and development plans
  
• Flexibility to attend executive-level customer meetings or events outside standard working hours may occasionally be necessary
  

• Demonstrable success in a senior strategic account management or client director role, ideally within a complex, national customer environment
  
• A proven track record of influencing C-suite stakeholders and delivering executive-level account development plans
  
• Strong commercial acumen and the ability to identify, quantify, and unlock mutual value for both client and company
  
• Exceptional interpersonal skills with high emotional intelligence and the ability to influence without direct authority
  
• Experience in consultative sales environments, preferably within services-based or B2B sectors
  
• Expertise in cross-functional collaboration, project leadership, and aligning diverse stakeholders to a unified vision
  
• A strong grasp of customer journey mapping, voice of the customer strategies, and value creation methodologies
  
• Confidence using CRM platforms, account analytics, and pipeline tracking tools
  
• A strategic, proactive mindset with a results-focused and continuous improvement ethos