Client Coordinator

Client Coordinator
Salary: £28,000
Contract type: Permanent
Hours a week: 37.5 (Monday to Friday)
Location: Croydon, CR2 6PL

• Act as the dedicated liaison for clients throughout their relocation project
  
• Manage communications to ensure client needs are clearly understood and delivered effectively
  
• Resolve issues and queries quickly and professionally, using sound judgement and initiative
  
• Support project delivery by coordinating with internal teams, including operations, transport and project managers
  
• Identify opportunities to offer additional services and add value to the client experience
  
• Ensure all documentation is accurate, up to date, and compliant with company and legal standards
  
• Maintain detailed client records and manage all administrative processes with efficiency
  
• Attend team meetings, briefings and planning sessions to ensure smooth project execution
  
• Build strong internal relationships to support a collaborative and efficient working environment
  
• Prepare and deliver regular client updates and reporting as required
  
• Perform other duties in line with the needs of the business
  
  

• Strong communication and relationship-building skills (Essential) 
  
• A team player with a collaborative mindset and willingness to share best practices
  
• Proactive, self-motivated and committed to providing excellent customer service
  
• Highly organised with the ability to manage multiple projects and priorities (Essential)
  
• Adaptable and responsive in a fast-moving operational environment
  
• Confident in handling pressure and resolving challenges calmly and professionally (Essential)
  
• Excellent attention to detail and a results-driven approach
  
• Competent in Microsoft Office applications including Word, Excel and Outlook (Essential) 
  
• Previous experience in a coordination, logistics, or client-facing role is desirable