Operations Administrator

Role: Operations Administrator
Location: Manchester, M17 (Trafford Park) 
Contract type: Permanent, Full Time
Hours of work: 09:00-17:00 Monday to Friday
Salary: £26,218.58 per annum

Restore Datashred is one of the UK’s leading secure shredding providers, trusted by thousands of businesses to keep their sensitive information safe. We specialise in the secure destruction of confidential data—whether that’s paper documents, hard drives or branded goods—ensuring our clients remain compliant, secure, and environmentally responsible.

Be at the heart of our busy Manchester depot
Looking for a role where no two days are the same? As our Operations Administrator, you’ll be the engine behind the scenes—keeping our paperwork in order, our drivers on schedule, and our customers happy. Reporting directly to the Depot Manager, you’ll play a vital part in the day-to-day success of the depot, taking ownership of administration, communication, and coordination. It’s fast-paced, full of variety, and perfect for someone who thrives on making things happen.

Key responsibilities include:

• Handling incoming enquiries from colleagues and customers, providing timely, accurate support.
  
• Entering orders and contracts into our systems, ensuring all admin is completed efficiently and correctly.
  
• Supporting daily route planning and adjusting collections to maximise efficiency.
  
• Investigating paperwork discrepancies and updating customer accounts as needed.
  
• Assisting with fleet admin tasks such as logging defect sheets, fuel receipts, and tachograph checks.
•  Working closely with our Secure Collection Operatives (drivers), supporting daily operations and debriefs.

• Communicate confidently and professionally, both over the phone and in writing.
  
• Have a proactive, problem-solving mindset and enjoy getting stuck into a challenge.
  
• Are organised, detail-focused, and can juggle competing tasks with ease.
  
• Have experience working in a busy customer-focused environment.
  
• Are comfortable using standard software (like Microsoft Office) and open to learning new systems.
  
• Remain calm under pressure, show empathy, and take pride in your work.

• Annual Leave – 23 days + bank holidays
  
• Life Assurance – 2x basic annual salary
  
• Bereavement Counselling – Support during difficult times
  
• Free Onsite Parking
  
• Employee Assistance Programme (EAP) – Confidential counselling via Health Assured
  
• Eye Care Support – Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40)