Role: Operations Manager
Location: Silvertown, E16 2BZ
Salary: £50,000
Hours a week: 37.5 (Monday to Friday)
Contract type: Permanent
Restore Harrow Green is a leading relocation and logistics company, with its flagship branch in Silvertown, Restore delivers large-scale, complex relocation and facilities services across London and the surrounding areas, operating with a fleet of 30 vehicles and a team of around 150 operatives
Role Importance and Impact:
The Operations Manager plays a vital role in leading the Silvertown branch, ensuring smooth daily operations while driving strategic improvements. This role directly impacts profitability, service excellence and colleague engagement, using data-led decision-making to maintain RHG’s high standards and sector-leading customer experience
What You Will Be Doing:
- Manage daily operations for Silvertown, including 150+ operatives and fleet management
- Oversee labour planning and supplier engagement to optimise resources and costs
- Ensure full compliance with Health & Safety, environmental and industry regulations
- Own the branch P&L, focusing on profitability and margin growth
- Identify cost-saving opportunities and improve operational efficiency through data insights
- Lead customer service initiatives, resolving issues promptly and maintaining “white glove” standards
- Collaborate with Sales and Client Engagement teams to align service delivery with customer needs
- Lead recruitment, training, retention and development to build a motivated workforce
About You:
- Proven leadership experience managing large, complex operations (200+ staff)
- Strong P&L and budget management skills with a track record of driving profitability
- Expertise in workforce planning and supplier management
- Excellent stakeholder management, from shop floor to board level
- In-depth knowledge of Health & Safety and compliance standards
- Hands-on leadership style with the ability to motivate and inspire teams
- Commercially aware and highly data-literate, turning insight into action
- Customer-focused mindset, committed to delivering exceptional service
Some of our benefits include:
- Annual Leave – 20 days (rising a day after each completed year of service) up to 25 + bank holidays
- Life Assurance – 2x basic annual salary
- Bereavement Counselling – Support during difficult times
- Free Onsite Parking
- Employee Assistance Programme (EAP) – Confidential counselling via Health Assured
- Eye Care Support – Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40
If you are passionate about delivering excellence and thrive in a dynamic environment where every day brings new challenges and opportunities, apply now to join Restore Harrow Green.