Head of Relocation

Job title: Head of Relocation

Location: Glasgow, G41 1SB

Contract type: Permanent, full time

Do you want to work in a vibrant and rapidly growing business? Due to growth here at Restore, we have an exciting and permanent opportunity for someone who is looking for not just “a job” but a career as a Head of Relocation Services. 

The Head of Relocation Services is a leadership role, fully accountable for the operations within their geographical area. This leadership role provides the right role guidance, direction and coaching to ensure their team delivers a sector-leading service in operations and a continuously improving experience for customers to ensure we are the leading corporate and life sciences relocations business. 

Key Responsibilities

• Responsible for all operational delivery - areas of accountability include but are not limited to safety & compliance, premises and fleet, project & move management, customer satisfaction
• Able to provide strong financial delivery through budgetary / P&L management 
• Accountable for leading the teams engagingly, creating an environment where they are at their best and are empowered to deliver the right outcomes for their customers 
• Lead the team in a customer-focused way, where every decision and action continuously improves the customer experience 
• Build trusted collaborative relationships with other senior managers/leaders within the Restore group 
• Lead the solution design process to maximise outcomes in terms of savings, efficiency, and risk mitigation

About You

• Motivational leader who inspires performance in others 
• Excellent communication and presentation skills to engage stakeholders at all levels 
• Builds rapport and trusted relationships, where everyone works together to achieve shared goals 
• Takes ownership of their own and their team’s actions to achieve business goals 
• Strong commercial awareness and management of P&L responsibilities 
• Focused on outcomes and delivering the right thing for the customer and the business 
• Have experience of large volume, warehouse and operations, relocations/diary management experience is desirable 
• B2B experience is essential 
• Hold a Transport Managers CPC licence or be prepared to achieve soon after commencement of the role